Zoom Phone vs. Genesys Cloud CX
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Genesys Cloud CX |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 1,581 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.2 | 8.6 |
| Quality of support | 8.9 | 8.5 |
| Meets requirements | 9.4 | 8.8 |
| NPS | 76.928896 | 58.333333 |
| Small Business | 51.8% | 14.3% |
| Mid-Market | 33.4% | 45.0% |
| Enterprise | 14.9% | 40.7% |
| Total page views | 3,417 | 4,207 |
| Total LLM citations | 17,676 | 26,251 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Genesys Cloud CX
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.
- Ease of Use
- Features
- Reliability
- Efficiency
- Helpful
- Intuitive