G2 Vendor Directory

Zoom Phone vs. CloudTalk

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

CloudTalk

by CloudTalk

Overall rating4.64.4
Review count2,6831,943
Ease of use9.49.2
Ease of setup9.29.0
Quality of support8.98.9
Meets requirements9.48.9
NPS76.92889656.984713
Small Business51.8%64.9%
Mid-Market33.4%31.3%
Enterprise14.9%3.9%
Total page views3,4174,588
Total LLM citations17,67625,986

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.

Pros

  • Ease of Use
  • Reliability
  • Intuitive
  • Helpful
  • Calling Features
  • Call Quality