G2 Vendor Directory

Zoom Phone vs. Cisco Hosted Collaboration Solution

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Cisco Hosted Collaboration Solution

by AT&T Inc.

Overall rating4.64.0
Review count2,68312
Ease of use9.48.5
Ease of setup9.26.7
Quality of support8.99.0
Meets requirements9.49.2
NPS76.92889616.666667
Small Business51.8%16.7%
Mid-Market33.4%33.3%
Enterprise14.9%50.0%
Total page views3,41770
Total LLM citations17,67632

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Cisco Hosted Collaboration Solution

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

Pros

  • Features
  • Reliability
  • Options Variety