Zoom Phone vs. Aircall
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Aircall |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 1,681 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.2 | 9.1 |
| Quality of support | 8.9 | 8.8 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 76.928896 | 66.788544 |
| Small Business | 51.8% | 55.0% |
| Mid-Market | 33.4% | 41.0% |
| Enterprise | 14.9% | 4.0% |
| Total page views | 3,417 | 5,460 |
| Total LLM citations | 17,676 | 31,209 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.
- Ease of Use
- Easy Integration
- Features
- Reliability
- Call Recording
- Intuitive