Zoom Virtual Agent vs. HighLevel
A side-by-side comparison based on G2 review data.
| Metric | Zoom Virtual Agent | HighLevel |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 231 | 654 |
| Ease of use | 8.9 | 8.1 |
| Ease of setup | 8.7 | 7.7 |
| Quality of support | 9.1 | 8.4 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 67.12963 | 76.175549 |
| Small Business | 23.5% | 94.6% |
| Mid-Market | 70.9% | 4.5% |
| Enterprise | 5.7% | 0.9% |
| Total page views | 815 | 10,121 |
| Total LLM citations | 4,385 | 139,405 |
Zoom Virtual Agent
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization.
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
HighLevel
HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more!
- Features
- Helpful
- Customer Support
- Feature Richness
- Automation
- Ease of Use