Zoom Virtual Agent vs. G2 Marketing Solutions
A side-by-side comparison based on G2 review data.
| Metric | Zoom Virtual Agent | G2 Marketing Solutions |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 231 | 5,960 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 9.1 | 9.3 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 67.12963 | 77.413512 |
| Small Business | 23.5% | 43.7% |
| Mid-Market | 70.9% | 37.6% |
| Enterprise | 5.7% | 18.6% |
| Total page views | 815 | 30,493 |
| Total LLM citations | 4,385 | 130,091 |
Zoom Virtual Agent
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization.
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
G2 Marketing Solutions
G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business.
- Ease of Use
- Helpful
- Authenticity
- Customer Support
- User Reviews
- Reviews