Zoom Contact Center vs. C2Perform
A side-by-side comparison based on G2 review data.
| Metric | Zoom Contact Center | C2Perform |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 79 | 19 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 8.4 | 8.3 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 56.410256 | 57.894737 |
| Small Business | 42.9% | 5.6% |
| Mid-Market | 46.8% | 55.6% |
| Enterprise | 10.4% | 38.9% |
| Total page views | 819 | 65 |
| Total LLM citations | 6,565 | 64 |
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation
C2Perform
C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.