Zoho Lens vs. Viewabo
A side-by-side comparison based on G2 review data.
| Metric | Zoho Lens | Viewabo |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 22 | 14 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 9.3 | 9.5 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 77.272727 | 71.428571 |
| Small Business | 22.7% | 50.0% |
| Mid-Market | 59.1% | 50.0% |
| Enterprise | 18.2% | 0.0% |
| Total page views | 73 | 22 |
| Total LLM citations | 133 | 5 |
Zoho Lens
Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time.
Viewabo
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. By enabling businesses to see things the way their customers see them, Viewabo empowers customer service teams by delivering a more streamlined diagnosis and issue resolution process. This reduces friction, faster turnaround times, and a better remote customer support experience.