Zoho Lens vs. RichCall
A side-by-side comparison based on G2 review data.
| Metric | Zoho Lens | RichCall |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 22 | 141 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 9.3 | 8.9 |
| Quality of support | 9.5 | 8.9 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 77.272727 | 55.2 |
| Small Business | 22.7% | 41.0% |
| Mid-Market | 59.1% | 38.8% |
| Enterprise | 18.2% | 20.1% |
| Total page views | 73 | 98 |
| Total LLM citations | 133 | 21 |
Zoho Lens
Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time.
RichCall
RichCall enriches your customer service with live video and advanced web collaboration tools helping you to sell and support remotely. The typical use cases for RichCall in customer service are: 1. VIDEO SALES Use video chat to interact with your customers on the website, send product photos and docs. Share your mobile camera to show the product live. 2. VISUAL SUPPORT Your clients can use their mobile camera to show the malfunctioning device to a remote expert.
- Video Conferencing
- Ease of Use
- Screen Sharing
- File Sharing
- Video Quality
- Customer Support