G2 Vendor Directory

Zoho Desk vs. Sortd for Gmail

A side-by-side comparison based on G2 review data.

MetricZoho Desk

by Zoho

Sortd for Gmail

by Sortd

Overall rating4.44.3
Review count8,03820
Ease of use8.79.3
Ease of setup8.49.3
Quality of support8.58.4
Meets requirements8.99.1
NPS58.4437345
Small Business73.6%75.0%
Mid-Market23.0%15.0%
Enterprise3.4%10.0%
Total page views15,26490
Total LLM citations34,761519

Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment.

Pros

  • Ease of Use
  • Features
  • Ticket Management
  • Integrations
  • Intuitive
  • Simple

Sortd for Gmail

Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations.

Pros

  • Easy Setup
  • Simple
  • Setup Ease
  • Easy Access
  • Mobile Compatibility
  • Ease of Use