G2 Vendor Directory

Zoho Assist vs. TeamViewer

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

TeamViewer

by TeamViewer

Overall rating4.74.5
Review count7544,213
Ease of use9.49.2
Ease of setup9.49.2
Quality of support9.18.8
Meets requirements9.49.2
NPS79.34336568.368587
Small Business71.4%43.5%
Mid-Market23.2%35.7%
Enterprise5.4%20.7%
Total page views3,0875,671
Total LLM citations19,40032,549

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe.

Pros

  • Ease of Use
  • Remote Access
  • Remote Control
  • Easy Access
  • Remote Work
  • Remote Support