G2 Vendor Directory

Zoho Assist vs. RealVNC

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

RealVNC

by RealVNC

Overall rating4.74.7
Review count754440
Ease of use9.49.4
Ease of setup9.49.2
Quality of support9.19.2
Meets requirements9.49.4
NPS79.34336583.253589
Small Business71.4%55.4%
Mid-Market23.2%31.9%
Enterprise5.4%12.8%
Total page views3,0872,617
Total LLM citations19,40015,560

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access.

Pros

  • Ease of Use
  • Reliability
  • Cross-platform Compatibility
  • File Transfer
  • Cross-Platform Support
  • Remote Control