G2 Vendor Directory

Zoho Assist vs. Heimdal

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

Heimdal

by Heimdal®

Overall rating4.74.4
Review count75481
Ease of use9.48.7
Ease of setup9.48.6
Quality of support9.19.6
Meets requirements9.49.0
NPS79.34336560.493827
Small Business71.4%30.0%
Mid-Market23.2%57.5%
Enterprise5.4%12.5%
Total page views3,087554
Total LLM citations19,4002,119

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

Heimdal

Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation.

Pros

  • Ease of Use
  • Customer Support
  • Security
  • Reliability
  • Product Quality
  • Security Focus