G2 Vendor Directory

Zoho Assist vs. Cisco Webex Support

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

Cisco Webex Support

by Cisco

Overall rating4.74.2
Review count75444
Ease of use9.48.9
Ease of setup9.48.8
Quality of support9.19.0
Meets requirements9.48.8
NPS79.34336545.238095
Small Business71.4%29.5%
Mid-Market23.2%25.0%
Enterprise5.4%45.5%
Total page views3,087105
Total LLM citations19,400115

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.

Pros

  • Ease of Use
  • Mobile Compatibility
  • Remote Support
  • Remote Control
  • Intuitive