G2 Vendor Directory

Zipchat AI vs. Viral Loops

A side-by-side comparison based on G2 review data.

MetricZipchat AI

by ZipChat

Viral Loops

by Viral Loops

Overall rating4.54.0
Review count1142
Ease of use8.88.3
Ease of setup8.68.5
Quality of support8.88.7
Meets requirements8.88.2
NPS81.81818234.146341
Small Business90.9%92.9%
Mid-Market9.1%7.1%
Enterprise0.0%0.0%
Total page views265235
Total LLM citations1,0861,711

Zipchat AI

Zipchat AI is an AI Agent platform for e-commerce. Instead of relying on outdated AI chatbots or rigid marketing automation, Zipchat puts one intelligent AI Agent at the center of your store. You give it a goal: - “Sell more of this product.” - “Recover abandoned carts.” - “Answer customer questions instantly.” - “Launch a WhatsApp Marketing campaign.” Zipchat acts automatically. Behind the scenes, it deploys specialized AI Agents for ecommerce — sales agents, support agents, marketing agents — all working together to drive conversions. You don’t manage them. You don’t see them.

Pros

  • Easy Integrations
  • Dashboard Usability
  • Customer Support
  • Ease of Use
  • Easy Setup
  • Tracking Performance

Viral Loops

Create your dream referral program. Viral Loops gives you referral program templates inspired by billion-dollar brands to increase, track, and reward customer referrals. Grow your audience with a referral program to let customers and subscribers refer friends and reward them automatically, with no-code. TEMPLATE-BASED We've prepared for you campaign templates inspired by great companies, like Dropbox, Airbnb and Mailchimp. Just plug and play. NO CODE From setting up to monitoring, your campaigns will need no code to work and perform.

Pros

  • Ease of Use
  • Customer Support
  • Easy Setup
  • Engagement
  • Marketing Strategies
  • Insights