G2 Vendor Directory

ZigZag vs. Perform.AI

A side-by-side comparison based on G2 review data.

MetricZigZag

by ZigZag Global

Perform.AI

by Perform.AI

Overall rating4.64.7
Review count1642
Ease of use8.99.3
Ease of setup9.69.0
Quality of support8.89.6
Meets requirements9.09.0
NPS7583.333333
Small Business31.3%19.0%
Mid-Market37.5%50.0%
Enterprise31.3%31.0%
Total page views113262
Total LLM citations39122

ZigZag

ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore!

Pros

  • Ease of Use
  • Returns Management
  • Helpful
  • Customer Experience
  • Customer Satisfaction
  • Integrations

Perform.AI

Perform.AI is the AI Commerce Operating System for ambitious brands. It runs the commerce experience that shoppers and their AI agents move through, from being found and recommended, through checkout, delivery and returns, on one connected system. Perform.AI brings together more than 1,100 carriers, market benchmarks and a brand's own performance data in one connected set of data, so every question has one answer instead of four. The experience runs across AI Commerce Visibility, Checkout, Post-Purchase and Returns. Logistics Experience runs every stage.

Pros

  • Ease of Use
  • Customer Support
  • Tracking
  • Helpful
  • Tracking Efficiency
  • Service Quality