ZigZag vs. Loop Returns
A side-by-side comparison based on G2 review data.
| Metric | ZigZag | Loop Returns |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 16 | 63 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 9.6 | 9.1 |
| Quality of support | 8.8 | 9.5 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75 | 80.327869 |
| Small Business | 31.3% | 66.7% |
| Mid-Market | 37.5% | 31.7% |
| Enterprise | 31.3% | 1.6% |
| Total page views | 113 | 726 |
| Total LLM citations | 391 | 11,992 |
ZigZag
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore!
- Ease of Use
- Returns Management
- Helpful
- Customer Experience
- Customer Satisfaction
- Integrations
Loop Returns
Loop is an operations platform built for retention. We drive customer confidence across the full shopper journey. Before purchase, Loop reduces hesitation; after purchase, it makes everything that follows predictable—from tracking and returns to exchanges, protection, and support. Trusted by more than 5,000 of the world’s most-loved brands, Loop has processed over 100 million returns and counting.