G2 Vendor Directory

Zeta Marketing Platform vs. Pega Customer Engagement Suite

A side-by-side comparison based on G2 review data.

MetricZeta Marketing Platform

by Zeta Global

Pega Customer Engagement Suite

by Pegasystems

Overall rating4.04.6
Review count11710
Ease of use8.08.7
Ease of setup7.99.2
Quality of support8.29.4
Meets requirements8.29.8
NPS31.57894780
Small Business16.5%50.0%
Mid-Market45.2%30.0%
Enterprise38.3%20.0%
Total page views1,324136
Total LLM citations15,082105

Zeta Marketing Platform

Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Pros

  • Ease of Use
  • Customer Support
  • Features
  • Helpful
  • Performance Results
  • User Interface

Pega Customer Engagement Suite

Pega's Customer Engagement Suite includes Pega Marketing to engage customers with real-time one-to-one marketing on any channel, Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI, and Pega Customer Service to deliver end-to-end service across the entire customer journey. These applications leverage Pega’s proven AI via the Customer Decision Hub– our unified, always-on, customer brain.

Pros

  • Ease of Use
  • Decision Making
  • Journey Management
  • Customer Engagement
  • Workflows
  • Personalization