Zendesk for Employee Service vs. ADP HR Assist
A side-by-side comparison based on G2 review data.
| Metric | Zendesk for Employee Service | ADP HR Assist |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 112 | 13 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.055046 | 61.538462 |
| Small Business | 26.4% | 38.5% |
| Mid-Market | 54.7% | 30.8% |
| Enterprise | 18.9% | 30.8% |
| Total page views | 519 | 120 |
| Total LLM citations | 2,790 | 177 |
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful
ADP HR Assist
ADP HR Assist helps quickly find hiring and onboarding best practices with easy search capabilities and navigation
- Features
- Customer Support
- Ease of Use
- Time-saving
- Security
- Tracking Features