Zendesk - Custom Data Actions vs. Glance
A side-by-side comparison based on G2 review data.
| Metric | Zendesk - Custom Data Actions | Glance |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 13 | 23 |
| Ease of use | 9.4 | 9.6 |
| Ease of setup | 9.8 | 9.7 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 9.3 | 9.6 |
| NPS | 76.923077 | 69.565217 |
| Small Business | 15.4% | 17.4% |
| Mid-Market | 69.2% | 56.5% |
| Enterprise | 15.4% | 26.1% |
| Total page views | 69 | 425 |
| Total LLM citations | 23 | 1,160 |
Zendesk - Custom Data Actions
Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.
Glance
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.
- Ease of Use