ZapScale vs. Certinia PS Cloud
A side-by-side comparison based on G2 review data.
| Metric | ZapScale | Certinia PS Cloud |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 115 | 674 |
| Ease of use | 9.5 | 8.2 |
| Ease of setup | 9.2 | 7.3 |
| Quality of support | 9.6 | 8.4 |
| Meets requirements | 9.4 | 8.5 |
| NPS | 91.22807 | 48.062016 |
| Small Business | 53.0% | 13.0% |
| Mid-Market | 45.2% | 51.9% |
| Enterprise | 1.7% | 35.0% |
| Total page views | 157 | 1,399 |
| Total LLM citations | 226 | 6,789 |
ZapScale
ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improve retention and drive upsell opportunities, ZapScale gives your CS team AI-driven the insights, automation and predictive analytics that you need to truly understand and support each customer.
- Ease of Use
- Insights
- Automation
- Customer Success
- Integrations
- Customer Support
Certinia PS Cloud
Certinia Professional Services (PS) Cloud is the world’s only Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations. It connects projects, people, and financials on the Salesforce platform you already trust; eliminating silos and providing the high-fidelity data required to run your services business with absolute certainty. • Get 360º visibility into your business: Manage resources, projects, and financials in the same application as your customer interactions.
- Ease of Use
- Project Management
- Reporting
- User-Friendly
- Salesforce Integration
- Team Collaboration