G2 Vendor Directory

Zappi vs. SurveyMonkey

A side-by-side comparison based on G2 review data.

MetricZappi

by Zappistore

SurveyMonkey

by SurveyMonkey

Overall rating4.44.4
Review count3024,043
Ease of use9.19.3
Ease of setup9.09.1
Quality of support8.98.8
Meets requirements8.79.1
NPS65.51724158.566124
Small Business27.6%36.8%
Mid-Market34.5%34.3%
Enterprise37.9%28.9%
Total page views6878,375
Total LLM citations2,60320,551

Zappi

Zappi is an AI-powered consumer insights platform that helps brands, marketers, and insights teams test ads, concepts, and brand campaigns with real consumers. Built for consumer brands and the agencies that serve them, Zappi combines pre-built, expert designed research templates, on-demand consumer panels, and AI-powered analysis in a single platform. Insights, brand, and marketing teams use it to validate ideas earlier, iterate faster, and bring the voice of the consumer into everyday decisions rather than only into quarterly deep dives. What differentiates Zappi is connected insights.

Pros

  • Ease of Use
  • Intuitive
  • Customer Support
  • Time-saving
  • Implementation Ease
  • Time Management

SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Pros

  • Ease of Use
  • Ease of Creation
  • Intuitive
  • Simple
  • Helpful
  • Easy Setup