Xurrent ITSM vs. Puppet Enterprise
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Puppet Enterprise |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 87 | 43 |
| Ease of use | 9.2 | 7.7 |
| Ease of setup | 8.9 | 7.7 |
| Quality of support | 9.2 | 8.7 |
| Meets requirements | 9.0 | 8.5 |
| NPS | 77.108434 | 39.534884 |
| Small Business | 18.8% | 4.8% |
| Mid-Market | 29.4% | 35.7% |
| Enterprise | 51.8% | 59.5% |
| Total page views | 294 | 233 |
| Total LLM citations | 888 | 295 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Puppet Enterprise
Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments.