Xurrent ITSM vs. Productiv
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Productiv |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 87 | 76 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 8.9 | 8.7 |
| Quality of support | 9.2 | 9.5 |
| Meets requirements | 9.0 | 8.5 |
| NPS | 77.108434 | 75.675676 |
| Small Business | 18.8% | 2.6% |
| Mid-Market | 29.4% | 38.2% |
| Enterprise | 51.8% | 59.2% |
| Total page views | 294 | 311 |
| Total LLM citations | 888 | 4,476 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Productiv
Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team.
- Ease of Use
- SaaS Management
- Features
- Application Integration
- Data Analytics
- Customer Experience