Xurrent ITSM vs. IBM Apptio
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | IBM Apptio |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 87 | 204 |
| Ease of use | 9.2 | 8.3 |
| Ease of setup | 8.9 | 7.7 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 77.108434 | 51.741294 |
| Small Business | 18.8% | 13.8% |
| Mid-Market | 29.4% | 18.2% |
| Enterprise | 51.8% | 67.9% |
| Total page views | 294 | 1,000 |
| Total LLM citations | 888 | 3,900 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
IBM Apptio
IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows.
- Ease of Use
- Useful
- Reporting
- Cost Efficiency
- Customization
- Easy Setup