Xurrent ITSM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Freshservice |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 87 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 77.108434 | 75.644917 |
| Small Business | 18.8% | 18.0% |
| Mid-Market | 29.4% | 60.9% |
| Enterprise | 51.8% | 21.1% |
| Total page views | 294 | 3,143 |
| Total LLM citations | 888 | 28,238 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface