Xurrent ITSM vs. Freshdesk
A side-by-side comparison based on G2 review data.
| Metric | Xurrent ITSM | Freshdesk |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 87 | 3,867 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.2 | 8.9 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 77.108434 | 59.968271 |
| Small Business | 18.8% | 48.4% |
| Mid-Market | 29.4% | 40.1% |
| Enterprise | 51.8% | 11.5% |
| Total page views | 294 | 7,292 |
| Total LLM citations | 888 | 63,061 |
Xurrent ITSM
Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.
- Ease of Use
- Features
- Intuitive
- User Interface
- Efficiency
- Implementation Ease
Freshdesk
Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards.
- Ease of Use
- Features
- Automation
- Ticket Management
- Efficiency
- Helpful