G2 Vendor Directory

XProtect vs. BestCity AI

A side-by-side comparison based on G2 review data.

MetricXProtect

by Milestone Systems

BestCity AI

by BestCity AI

Overall rating4.55.0
Review count9220
Ease of use8.810.0
Ease of setup8.39.9
Quality of support8.810.0
Meets requirements9.19.8
NPS73.626374100
Small Business22.8%15.0%
Mid-Market46.7%70.0%
Enterprise30.4%15.0%
Total page views27831
Total LLM citations2,27631

XProtect

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S.

Pros

  • Features
  • Ease of Use
  • Integration Capabilities
  • Customer Support
  • Security
  • Monitoring

BestCity AI

BestCity AI is an enterprise-grade video intelligence platform that transforms ordinary CCTV networks into proactive AI-powered security agents. Built for governments, smart cities, logistics hubs, retail chains, and hospitality giants, BestCity AI leverages computer vision, real-time alerts, and video analytics to automate surveillance, reduce response time, and enhance operational safety across large physical environments. At its core, BestCity AI connects to existing CCTV infrastructure, eliminating the need for expensive hardware upgrades.

Pros

  • Customer Support
  • Ease of Use
  • Features
  • Integration Capabilities
  • Dashboard Usability
  • Installation Ease