xMatters vs. New Relic
A side-by-side comparison based on G2 review data.
| Metric | xMatters | New Relic |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 801 | 584 |
| Ease of use | 9.0 | 8.6 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 8.8 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 71.611253 | 59.753954 |
| Small Business | 15.3% | 27.5% |
| Mid-Market | 27.1% | 43.1% |
| Enterprise | 57.6% | 29.4% |
| Total page views | 2,216 | 1,950 |
| Total LLM citations | 5,125 | 25,177 |
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
New Relic
New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth.
- Ease of Use
- Real-time Monitoring
- Monitoring
- Insights
- Analytics
- User Interface