xMatters vs. incident.io
A side-by-side comparison based on G2 review data.
| Metric | xMatters | incident.io |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 801 | 235 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 9.2 | 9.8 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 71.611253 | 92.340426 |
| Small Business | 15.3% | 10.9% |
| Mid-Market | 27.1% | 65.9% |
| Enterprise | 57.6% | 23.1% |
| Total page views | 2,216 | 6,037 |
| Total LLM citations | 5,125 | 16,550 |
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
incident.io
incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools.
- Ease of Use
- Slack Integration
- Customer Support
- Integrations
- Customer Satisfaction
- Intuitive