xMatters vs. Grafana Labs
A side-by-side comparison based on G2 review data.
| Metric | xMatters | Grafana Labs |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 801 | 220 |
| Ease of use | 9.0 | 8.8 |
| Ease of setup | 9.0 | 8.6 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 71.611253 | 69.953052 |
| Small Business | 15.3% | 28.6% |
| Mid-Market | 27.1% | 46.1% |
| Enterprise | 57.6% | 25.3% |
| Total page views | 2,216 | 1,090 |
| Total LLM citations | 5,125 | 11,697 |
xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting.
- Alerting System
- Ease of Use
- Alert Management
- Automation
- Notifications
- Integrations
Grafana Labs
Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world.
- Data Visualization
- Ease of Use
- Dashboard Usability
- Real-time Monitoring
- Monitoring
- Dashboards