G2 Vendor Directory

Wolken Service Desk vs. Proactivanet

A side-by-side comparison based on G2 review data.

MetricWolken Service Desk

by Wolken Software

Proactivanet

by Proactivanet

Overall rating4.64.8
Review count1765
Ease of use9.49.4
Ease of setup9.39.1
Quality of support9.49.5
Meets requirements9.39.5
NPS76.47058893.75
Small Business23.5%13.8%
Mid-Market58.8%52.3%
Enterprise17.6%33.8%
Total page views223142
Total LLM citations341417

Wolken Service Desk

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams.

Pros

    Proactivanet

    Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

    Pros

    • Customization
    • Customer Support
    • Ease of Use
    • Automation
    • Configuration Ease
    • Customizability