G2 Vendor Directory

WalkMe vs. Userpilot

A side-by-side comparison based on G2 review data.

MetricWalkMe

by SAP

Userpilot

by Userpilot

Overall rating4.64.6
Review count5841,020
Ease of use8.68.8
Ease of setup8.48.8
Quality of support9.09.5
Meets requirements8.99.0
NPS72.99651675.834971
Small Business12.3%39.9%
Mid-Market27.1%55.2%
Enterprise60.6%4.8%
Total page views2,0134,575
Total LLM citations7,90615,364

WalkMe

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Features
  • Training
  • Positive Experience

Userpilot

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions.

Pros

  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customer Support
  • Helpful
  • Analytics