G2 Vendor Directory

WalkMe vs. UserGuiding

A side-by-side comparison based on G2 review data.

MetricWalkMe

by SAP

UserGuiding

by UserGuiding

Overall rating4.64.7
Review count584782
Ease of use8.69.2
Ease of setup8.49.1
Quality of support9.09.5
Meets requirements8.99.1
NPS72.99651680.769231
Small Business12.3%56.9%
Mid-Market27.1%36.9%
Enterprise60.6%6.2%
Total page views2,0131,500
Total LLM citations7,9066,999

WalkMe

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Features
  • Training
  • Positive Experience

UserGuiding

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop.

Pros

  • Ease of Use
  • Customer Support
  • Easy Setup
  • Intuitive
  • Helpful
  • Features