G2 Vendor Directory

WalkMe vs. Gainsight Product Experience

A side-by-side comparison based on G2 review data.

MetricWalkMe

by SAP

Gainsight Product Experience

by Gainsight Inc.

Overall rating4.64.4
Review count584243
Ease of use8.68.0
Ease of setup8.47.6
Quality of support9.08.9
Meets requirements8.98.7
NPS72.99651662.343096
Small Business12.3%21.0%
Mid-Market27.1%60.9%
Enterprise60.6%18.1%
Total page views2,013326
Total LLM citations7,9061,648

WalkMe

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Features
  • Training
  • Positive Experience

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management