G2 Vendor Directory

Vtiger All-In-One CRM vs. Help Scout

A side-by-side comparison based on G2 review data.

MetricVtiger All-In-One CRM

by Vtiger

Help Scout

by Help Scout

Overall rating4.34.4
Review count416431
Ease of use8.59.3
Ease of setup8.29.3
Quality of support8.89.2
Meets requirements8.88.9
NPS51.79487260.238095
Small Business67.5%61.2%
Mid-Market29.2%34.0%
Enterprise3.4%4.7%
Total page views3821,502
Total LLM citations2,41026,163

Vtiger All-In-One CRM

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth.

Pros

  • Organization Efficiency
  • Feature Richness
  • Reporting
  • Customizability
  • Affordable
  • Ease of Use

Help Scout

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Customer Support
  • Knowledge Base
  • Integrations