G2 Vendor Directory

Vtiger All-In-One CRM vs. Gladly

A side-by-side comparison based on G2 review data.

MetricVtiger All-In-One CRM

by Vtiger

Gladly

by Gladly

Overall rating4.34.7
Review count4161,113
Ease of use8.59.6
Ease of setup8.29.4
Quality of support8.89.5
Meets requirements8.89.4
NPS51.79487280.939227
Small Business67.5%22.4%
Mid-Market29.2%61.0%
Enterprise3.4%16.6%
Total page views3821,767
Total LLM citations2,4108,425

Vtiger All-In-One CRM

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth.

Pros

  • Organization Efficiency
  • Feature Richness
  • Reporting
  • Customizability
  • Affordable
  • Ease of Use

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Efficiency
  • Customer Support
  • Intuitive