Vtiger All-In-One CRM vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Vtiger All-In-One CRM | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 416 | 1,366 |
| Ease of use | 8.5 | 9.3 |
| Ease of setup | 8.2 | 9.0 |
| Quality of support | 8.8 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 51.794872 | 75.644917 |
| Small Business | 67.5% | 18.0% |
| Mid-Market | 29.2% | 60.9% |
| Enterprise | 3.4% | 21.1% |
| Total page views | 382 | 3,143 |
| Total LLM citations | 2,410 | 28,238 |
Vtiger All-In-One CRM
Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth.
- Organization Efficiency
- Feature Richness
- Reporting
- Customizability
- Affordable
- Ease of Use
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface