G2 Vendor Directory

Voximplant Kit vs. RingCentral Contact Center

A side-by-side comparison based on G2 review data.

MetricVoximplant Kit

by VoxImplant

RingCentral Contact Center

by RingCentral

Overall rating4.74.1
Review count14243
Ease of use9.38.9
Ease of setup9.38.8
Quality of support9.28.3
Meets requirements9.08.7
NPS10043.697479
Small Business50.0%50.2%
Mid-Market28.6%35.4%
Enterprise21.4%14.3%
Total page views382,667
Total LLM citations1268,954

Voximplant Kit

Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection

Pros

    RingCentral Contact Center

    RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.

    Pros

    • Ease of Use
    • Intuitive
    • Helpful
    • Efficiency
    • Customer Support
    • Communication