Vonage Contact Center (formerly NewVoiceMedia) vs. WAVV
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | WAVV |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 104 | 18 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 8.8 | 9.3 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47 | 70.588235 |
| Small Business | 27.9% | 88.9% |
| Mid-Market | 51.9% | 0.0% |
| Enterprise | 20.2% | 11.1% |
| Total page views | 295 | 181 |
| Total LLM citations | 1,205 | 49 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
WAVV
Have more conversations with less headache. WAVV is the CRM embedded multi-line power dialer that runs where you already work. Calling shouldn't be a grind. WAVV integrates directly into your CRM to dial up to 3 lines at once, protect your caller ID, and log every call automatically—so more dials turn into closed deals. Key Features: • Multi-Line Power Dialing: Dial up to 3 leads at once; connect with whoever answers first. • Spam Protection & Local Presence: Matched area codes and proactive carrier monitoring maximize pickup rates.