Vonage Contact Center (formerly NewVoiceMedia) vs. Talkdesk
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Talkdesk |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 2,606 |
| Ease of use | 8.7 | 9.2 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 47 | 64.518695 |
| Small Business | 27.9% | 20.0% |
| Mid-Market | 51.9% | 60.1% |
| Enterprise | 20.2% | 19.9% |
| Total page views | 295 | 4,672 |
| Total LLM citations | 1,205 | 25,552 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Talkdesk
Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved.
- Ease of Use
- Efficiency
- Features
- Call Management
- Helpful
- Customer Support