Vonage Contact Center (formerly NewVoiceMedia) vs. Salesfinity
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Salesfinity |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 104 | 127 |
| Ease of use | 8.7 | 9.5 |
| Ease of setup | 8.7 | 9.5 |
| Quality of support | 8.8 | 9.6 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 47 | 88.976378 |
| Small Business | 27.9% | 57.5% |
| Mid-Market | 51.9% | 37.7% |
| Enterprise | 20.2% | 4.7% |
| Total page views | 295 | 1,353 |
| Total LLM citations | 1,205 | 2,771 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Salesfinity
Salesfinity – The AI Dialer Built for Modern SDR & AE Teams Salesfinity is the AI-powered dialer built for high-performing outbound teams who want more conversations, more meetings, and less grind. Traditional dialers are slow, disconnected, and waste 80% of reps’ time on voicemails, spam numbers, and manual follow-ups. Salesfinity changes that. Our AI Parallel Dialer connects SDRs with 5.2× more prospects by calling multiple validated numbers at once—only transferring live human answers to reps. But speed is just the start.
- Ease of Use
- Time-saving
- Easy Setup
- Setup Ease
- Helpful
- Parallel Dialer