Vonage Contact Center (formerly NewVoiceMedia) vs. RingCX
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | RingCX |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 126 |
| Ease of use | 8.7 | 9.0 |
| Ease of setup | 8.7 | 8.7 |
| Quality of support | 8.8 | 8.6 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 47 | 65.853659 |
| Small Business | 27.9% | 48.0% |
| Mid-Market | 51.9% | 35.8% |
| Enterprise | 20.2% | 16.3% |
| Total page views | 295 | 2,319 |
| Total LLM citations | 1,205 | 3,901 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
RingCX
RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction.
- Ease of Use
- Features
- Easy Setup
- Customer Support
- Simple
- Easy Implementation