Vonage Contact Center (formerly NewVoiceMedia) vs. Puzzel CX Platform
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Puzzel CX Platform |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 104 | 166 |
| Ease of use | 8.7 | 8.8 |
| Ease of setup | 8.7 | 8.6 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 47 | 71.165644 |
| Small Business | 27.9% | 25.3% |
| Mid-Market | 51.9% | 53.8% |
| Enterprise | 20.2% | 20.9% |
| Total page views | 295 | 245 |
| Total LLM citations | 1,205 | 1,750 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Puzzel CX Platform
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- User Interface