Vonage Contact Center (formerly NewVoiceMedia) vs. Orum
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Orum |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 104 | 1,099 |
| Ease of use | 8.7 | 9.3 |
| Ease of setup | 8.7 | 9.3 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 47 | 75.59633 |
| Small Business | 27.9% | 25.9% |
| Mid-Market | 51.9% | 54.8% |
| Enterprise | 20.2% | 19.3% |
| Total page views | 295 | 6,380 |
| Total LLM citations | 1,205 | 12,087 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Orum
Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue.
- Ease of Use
- Efficiency
- Time-saving
- Features
- Parallel Dialer
- Setup Ease