Vonage Contact Center (formerly NewVoiceMedia) vs. Nooks
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Nooks |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 104 | 1,718 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.7 | 9.4 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 47 | 89.421391 |
| Small Business | 27.9% | 27.5% |
| Mid-Market | 51.9% | 54.5% |
| Enterprise | 20.2% | 18.0% |
| Total page views | 295 | 6,389 |
| Total LLM citations | 1,205 | 17,518 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Nooks
Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform.
- Time-saving
- Ease of Use
- Efficiency
- Features
- Lead Generation
- Parallel Dialer