Vonage Contact Center (formerly NewVoiceMedia) vs. NobelBiz OMNI+
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | NobelBiz OMNI+ |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 104 | 18 |
| Ease of use | 8.7 | 9.4 |
| Ease of setup | 8.7 | 8.2 |
| Quality of support | 8.8 | 9.9 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 47 | 83.333333 |
| Small Business | 27.9% | 33.3% |
| Mid-Market | 51.9% | 66.7% |
| Enterprise | 20.2% | 0.0% |
| Total page views | 295 | 80 |
| Total LLM citations | 1,205 | 50 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
NobelBiz OMNI+
The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution.