Vonage Contact Center (formerly NewVoiceMedia) vs. Genesys Cloud CX
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Genesys Cloud CX |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 104 | 1,581 |
| Ease of use | 8.7 | 9.1 |
| Ease of setup | 8.7 | 8.6 |
| Quality of support | 8.8 | 8.5 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 47 | 58.333333 |
| Small Business | 27.9% | 14.3% |
| Mid-Market | 51.9% | 45.0% |
| Enterprise | 20.2% | 40.7% |
| Total page views | 295 | 4,207 |
| Total LLM citations | 1,205 | 26,251 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Genesys Cloud CX
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.
- Ease of Use
- Features
- Reliability
- Efficiency
- Helpful
- Intuitive