Vonage Contact Center (formerly NewVoiceMedia) vs. FreJun
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | FreJun |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 104 | 81 |
| Ease of use | 8.7 | 9.9 |
| Ease of setup | 8.7 | 9.8 |
| Quality of support | 8.8 | 9.9 |
| Meets requirements | 8.8 | 9.9 |
| NPS | 47 | 92 |
| Small Business | 27.9% | 21.0% |
| Mid-Market | 51.9% | 79.0% |
| Enterprise | 20.2% | 0.0% |
| Total page views | 295 | 987 |
| Total LLM citations | 1,205 | 1,842 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
FreJun
FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers.