Vonage Contact Center (formerly NewVoiceMedia) vs. Elto
A side-by-side comparison based on G2 review data.
| Metric | Vonage Contact Center (formerly NewVoiceMedia) | Elto |
|---|---|---|
| Overall rating | 4.2 | 4.9 |
| Review count | 104 | 24 |
| Ease of use | 8.7 | 9.5 |
| Ease of setup | 8.7 | 9.5 |
| Quality of support | 8.8 | 9.9 |
| Meets requirements | 8.8 | 9.7 |
| NPS | 47 | 100 |
| Small Business | 27.9% | 95.8% |
| Mid-Market | 51.9% | 4.2% |
| Enterprise | 20.2% | 0.0% |
| Total page views | 295 | 56 |
| Total LLM citations | 1,205 | 61 |
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations
Elto
Elto is an AI-powered parallel dialer that saves reps time by dialing multiple prospects concurrently. Elto attaches AI listeners to each dial to detect outcomes, dropping reps into human pickups immediately and leaving voicemails on unanswered calls. Reps who use Elto get 3-5x as many conversations with prospects by not wasting time on the 95%+ of calls that don’t connect. Elto integrates natively with most CRMs (Hubspot, Salesforce) and Sales Engagement Platforms (Apollo.io, Salesloft, Outreach), syncing dispositions, sequences, and call outcomes automatically.